Welcome to Unlocking Digital Marketing Lab ("Company," "we," "us," or "our"). By accessing or using our website located at unlockingdigitalmarketinglab.com (the "Website"), purchasing any of our products or services, or enrolling in any of our programs, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using the Website or purchasing any services.

If you do not agree to these Terms, you must not access or use the Website.

1. About Us

Unlocking Digital Marketing Lab is a coaching and consulting business founded by Isabel Mena, dedicated to helping established female founders in health, wellness, and professional services build strong brands, clarify their messaging, and create scalable digital offers. We offer services including but not limited to coaching programs, consulting services, digital resources, and educational content.

2. Acceptance of Terms

By accessing the Website or purchasing any of our services or programs, you confirm that:

•        You are at least 18 years of age;

•        You have the legal capacity to enter into a binding agreement; and

•        You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Changes to These Terms

We reserve the right to modify these Terms at any time, in our sole discretion. Changes will be effective immediately upon posting to the Website. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Website following any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

4. Use of the Website

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

You agree not to:

•        Use the Website for any unlawful purpose or in violation of any applicable laws or regulations;

•        Copy, reproduce, distribute, or create derivative works from any content on the Website without our express written permission;

•        Interfere with or disrupt the security or functionality of the Website;

•        Attempt to gain unauthorized access to any portion of the Website or its related systems;

•        Transmit any harmful, offensive, or disruptive content through the Website;

•        Use automated tools, bots, or scrapers to access or collect data from the Website.

5. Services, Programs, and Digital Products

We offer a range of services and programs, including (but not limited to):

•        Clarity Sprint — an offer-building coaching program designed to help founders define, structure, and package their expertise into a scalable offer;

•        Unlocking You — a branding, messaging, and marketing program for founders ready to build a strong online presence;

•        One-on-one consulting and coaching sessions;

•        Digital resources, workbooks, and educational materials.

Specific terms, deliverables, timelines, and pricing for each service are outlined in the applicable sales page, program agreement, or proposal. In the event of any conflict between these Terms and a separate service agreement, the service agreement shall control.

6. Payments and Fees

All prices are listed in U.S. dollars and are subject to change without notice. Payment is required at the time of purchase or enrollment unless otherwise agreed upon in writing.

We accept payment through the methods listed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

If a payment plan is offered and selected, you agree to complete all scheduled payments regardless of whether you complete or engage with the program. Failure to complete payment may result in loss of access to program materials and may be subject to collection efforts.

7. Refund Policy

Due to the digital and immediately accessible nature of our programs and resources, all sales are final unless otherwise stated in writing at the time of purchase.

We are committed to your experience and results. If you have concerns about a purchase, please contact us at isabel@unlockingdigitalmarketinglab.com within 7 days of enrollment, and we will do our best to address your situation. Refunds are issued at our sole discretion.

No refunds will be issued for:

•        Digital products or downloadable resources once accessed or delivered;

•        Programs or services where a significant portion of the content has been accessed;

•        Coaching sessions or consulting calls that have already taken place;

•        Failure to use, complete, or implement the program materials.

8. Intellectual Property

All content on the Website and within our programs — including but not limited to text, graphics, logos, images, course materials, frameworks, methodologies, workbooks, audio, and video content — is the exclusive property of Unlocking Digital Marketing Lab or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, personal, non-transferable license to access and use program materials for your own business purposes. You may not:

•        Reproduce, copy, sell, share, or redistribute our content in any format;

•        Use our frameworks or methodologies as your own in programs you offer to others;

•        Claim authorship or ownership of any materials created by us;

•        Use our brand name, logo, or trademarks without prior written consent.

Any testimonials, feedback, or case study materials you submit may be used by us for marketing and promotional purposes with your name and image (where applicable), unless you request otherwise in writing.

9. Client Responsibilities

To get the most from our services and programs, you agree to:

•        Provide accurate, complete, and timely information as requested;

•        Actively engage with the materials, exercises, and coaching provided;

•        Communicate openly about your goals, challenges, and feedback;

•        Take responsibility for the decisions you make and the actions you take as a result of our work together.

Results are not guaranteed. Your outcomes are dependent on your individual effort, circumstances, and implementation. We are committed to providing quality support, strategy, and guidance — the rest is in your hands.

10. Disclaimer — No Professional Advice

The information provided on this Website and within our programs is for educational and informational purposes only. Nothing on this Website or in our programs constitutes legal, financial, accounting, tax, medical, or therapeutic advice.

We are not licensed attorneys, financial advisors, therapists, or medical professionals. Always consult qualified professionals for matters requiring expert guidance in those fields.

11. No Guarantees of Results

We are deeply invested in your success. However, we make no guarantees regarding specific business outcomes, revenue increases, audience growth, client acquisition, or any other result from using our Website or engaging with our services and programs.

Testimonials and case studies shared on the Website reflect the experiences of individual clients and are not a promise of similar results. Your results will vary based on your unique background, effort, market conditions, and many other factors beyond our control.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Unlocking Digital Marketing Lab, its owner, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

•        Your use of or inability to use the Website or our services;

•        Any errors, omissions, or inaccuracies in our content;

•        Any third-party platforms, tools, or services we recommend;

•        Any decisions made or actions taken in reliance on our content or services;

•        Any unauthorized access to or use of your information.

Our total liability to you for any claims arising from your use of the Website or our services shall not exceed the total amount paid by you to us in the 90 days preceding the claim.

13. Third-Party Links and Resources

The Website may contain links to third-party websites, tools, platforms, or resources for your convenience and reference. We do not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party sites. Accessing third-party links is at your own risk.

14. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the data practices described in our Privacy Policy. Please review it at unlockingdigitalmarketinglab.com/privacy-policy.

15. Electronic Communications

By using our Website, submitting a form, or making a purchase, you consent to receive electronic communications from us, including confirmation emails, program updates, and marketing communications. You may opt out of marketing emails at any time by clicking "unsubscribe" at the bottom of any email or by contacting us directly.

16. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including social media pixels (such as Meta/Facebook Pixel), to improve user experience, analyze Website traffic, and serve relevant advertising. By using the Website, you consent to our use of these technologies. You may adjust your browser settings to refuse cookies, though doing so may affect certain Website functionality.

17. Termination

We reserve the right to suspend or terminate your access to the Website or any of our programs at any time, with or without notice, if we determine that you have violated these Terms, engaged in dishonest or harmful conduct, or acted in a manner inconsistent with the spirit of our community.

In the event of termination for cause, no refund will be issued. Any outstanding payment obligations remain in effect.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of the Website or our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Broward County, Florida.

You agree to waive the right to participate in any class action lawsuit or class-wide arbitration against us.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements or program enrollment agreements, constitute the entire agreement between you and Unlocking Digital Marketing Lab regarding your use of the Website and our services, and supersede any prior agreements or understandings.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Unlocking Digital Marketing Lab

Isabel Mena, Founder

Website: unlockingdigitalmarketinglab.com

Email: isabel@unlockingdigitalmarketinglab.com

Location: Coral Springs, Florida, USA

© 2026 Unlocking Digital Marketing Lab. All rights reserved.